Today, two people made a presentation and their topic was social commerce. But I think they gave a presentation on social shopping rather than social commerce. Actually, social commerce means that people do e-commerce through online social actions. It`s kind of bigger concept than social shopping. Social shopping means only group purchasing like their presentation.
Recently, social commerce has been a big issue and especially, social shopping became the most popular form in online shopping. Although It`s been a short time since social shopping companies started businesses but they are growing so fast. Actually, that`s the problem. As many social shopping companies are starting–up their businesses, many problems are also occurring fast. In my point of view, the most serious problem is service difference. I mean there are some differences between half price service and normal price service. Although customers buy the coupons for half price they are supposed to be served the same quality of service as normal price. But, some companies provide poor quality of service to the customers who use the coupons. I think It`s insane. They have the rights to get good services because they made a group purchase. That`s how it works. Fortunately, these problems are getting taken care of. But it still happens.
Recently, social commerce has been a big issue and especially, social shopping became the most popular form in online shopping. Although It`s been a short time since social shopping companies started businesses but they are growing so fast. Actually, that`s the problem. As many social shopping companies are starting–up their businesses, many problems are also occurring fast. In my point of view, the most serious problem is service difference. I mean there are some differences between half price service and normal price service. Although customers buy the coupons for half price they are supposed to be served the same quality of service as normal price. But, some companies provide poor quality of service to the customers who use the coupons. I think It`s insane. They have the rights to get good services because they made a group purchase. That`s how it works. Fortunately, these problems are getting taken care of. But it still happens.
In conclusion, what I want to say is that social shopping companies should be responsible for what they are providing. Needless to say, they have to focus on not only the products but also customer care because they are “Social" shopping companies, not just “Shopping” companies.
I'd like to buy something from social commerce. So I agree that their service is getting better. But they have to try to make more improvement than now.
답글삭제hm. i quite agree with you that you insist that two gave us the information of social shopping. Yet, for me, the difference between two, social shopping and social commerce, is vague.
답글삭제I agree with your opinion. Social shopping should give us more safe service and gurantee about their products. And we have to be careful of social shopping.
답글삭제Yaehhh!! hi dude! I absolutely agree with ur opinion. I was worry about that when I bought a ticket on SC web site. And I read a buch of comment on a board. They said that they prepare food for coupon and for original money. SC have to be careful when they contract malls.
답글삭제I think so. Some company sells coupon through the social commerce site, but they doesn't give original service or goods to customer. They are so bad.
답글삭제Most fast develop without firmed bases will cause many problems. Maybe it is our assignments to solve and make fix that. I hope to both side between customers and sales go to win-win by this systems. 'thinking commonly and buying carefully'
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